Warranty

Thank you for choosing Nevia Biotech! We stand behind the quality of our products and offer a warranty to ensure your satisfaction. Below are the terms and details of our warranty policy:

1. Warranty Coverage

We offer a one year warranty on our products, which covers defects in materials and workmanship under normal use. This warranty does not cover:

• Damage caused by improper use or handling.

2. Duration of Warranty

The warranty period begins on the date of purchase and is valid for one year. To activate your warranty, please keep your original receipt or proof of purchase.

3. How to Claim Warranty

To initiate a warranty claim, please follow these steps:

1. Contact our customer service team at customer@neviabiotech.com
2. Provide your order number, purchase date, and a description of the issue.
3. If necessary, we may request photos or other documentation to assess the claim.
4. Upon approval, we will provide instructions for returning the product.

4. Repair or Replacement

Depending on the warranty assessment, we will either:

• Replace the product purchased
• Refund if the replacement is not feasible.

5. Shipping Costs

For warranty claims, we will cover both the shipping costs to return the product (if need) and the cost of shipping the replacement back to you.

6. Exclusions

This warranty does not cover:

• Products already used.

7. Contact Us

If you have any questions regarding our warranty policy or need assistance, please feel free to reach out to our customer service team at customer@neviabiotech.com.

Thank you for your trust in Nevia Biotech! We are committed to ensuring your satisfaction.